Frequently Asked
Questions

Freight shipping is calculated at checkout based on the weight and destination. We partner with specialized logistics carriers to ensure your armor and lift kits arrive safely and promptly. All orders over $500 qualify for complimentary freight insurance.

Standard ground shipping takes 5–8 business days. Expedited 2-day shipping is available at checkout for most in-stock items. Heavy freight orders (lift kits, skid plates) typically arrive within 7–10 business days and require a delivery appointment.

Currently we ship within the contiguous United States and Canada. International shipping to select regions is in our roadmap — join our newsletter to be notified when your country goes live.

Yes. Once your order ships you will receive a tracking number via email. You can also view live package status directly in your account dashboard under "My Orders". Freight shipments include carrier contact information for scheduling delivery.

We accept returns on uninstalled, pristine-condition parts within 30 days of delivery. Items must be in original packaging with all hardware included. A 15% restocking fee applies to returns over $1,000. Custom fabrications and electrical components are final sale.

Many of our parts are direct bolt-on replacements that do not affect your factory warranty under the Magnuson-Moss Act. However, aggressive modifications like suspension lifts may impact specific dealer warranties. We recommend consulting with your dealer and always provide documentation with every order.

All structural parts carry a lifetime defect warranty. Consumables (brake pads, filters, fluids) carry a 12-month warranty. Premium suspension kits from our branded partners include the manufacturer's full warranty, typically 3–5 years against defects in materials and workmanship.

Email our support team at support@jeepwranglerparts.com with your order number, a description of the defect, and clear photos. Our team responds within 24 hours on business days and will provide a pre-paid return label for qualifying claims.

Browse our catalog and add parts to your cart. At checkout you'll enter your vehicle details (year, model, trim) and our system cross-references fitment data to flag any incompatibilities. After payment you'll receive an order confirmation, a processing update within 1 business day, and a shipping notification with tracking once your order leaves our warehouse.

We source directly from OEM manufacturers and a curated network of aftermarket specialists who pass our quality audit. Every supplier undergoes material certification review and trail-testing before we list their products. We do not carry grey-market or counterfeit parts.

Our fitment engine is powered by a live OEM parts database updated monthly. When you enter your VIN or select your year/model/trim in the Garage Filter, results are filtered to parts confirmed compatible with your vehicle. If you are unsure, our tech team can verify fitment manually — just reach out via chat or email.

We operate as a digital-first retailer with a warehouse in Phoenix, AZ. We do not have a walk-in showroom, but local customers may arrange warehouse pickups for qualifying orders. Our entire catalog, spec sheets, and 360° product imagery are available online.

Our support team is available Monday–Friday 8 AM–6 PM MST via live chat, email, and phone. After-hours technical questions can be submitted via the help portal and receive a response within 4 hours on the next business day. Emergency order support is available 24/7 for freight shipments.

Yes — we offer tiered wholesale pricing for shops, fleets, and registered off-road clubs purchasing 5+ units. Contact our B2B team at wholesale@jeepwranglerparts.com with your business credentials to receive a custom quote and dedicated account manager.

We supply parts directly to you or your trusted mechanic. Every order ships with detailed schematics, torque specs, and access to our technical support team. You can also connect with our network of 50+ certified off-road installers through the "Find a Mechanic" page.

Most 2–4" lift kits require a floor jack, jack stands, torque wrench (0–150 ft-lb range), ball joint press, and basic socket sets (metric and SAE). Our product pages list required tools under the "Installation" tab. Video walkthroughs are linked for every kit we sell.

Yes — a professional alignment is mandatory after any suspension modification. We recommend a 4-wheel alignment within 100 miles of installation. Some kits also require adjustable control arms to bring the caster back into spec, which we carry alongside every lift kit.